Harrington, Workington, Cumbria, CA144LS and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data
Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).
This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store
and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to
help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority
for data protection issues (www.ico.org.uk). We would be grateful if you could contact us first if you have a complaint so that we can try to
resolve it for you.
It is very important that the information we
hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at firstname.lastname@example.org
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
Data may include your billing address, delivery address, email address and telephone numbers.
Data may include your bank account and payment card details.
Data may include details about payments between us and other details of purchases made by you.
Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform
and other technology on the devices you use to access this site.
- Marketing and
Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical
beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal
convictions and offences.
We collect data about you through a variety of different methods including:
Direct interactions: You may provide data by filling in forms on our website (or otherwise) or by communicating with
us by post, phone, email or otherwise, including when you:
- Become an employee;
- Request a quote for our services;
- Come onboard as a client of our services;
- Subscribe to our services or newsletter publications;
- Request resources or marketing be sent to you;
- Give us feedback.
Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your
equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. Please see our cookie
policy below for further details.
Use of Personal Data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
- Where we need to perform the contract between us.
- Where it is necessary for our legitimate interests (or those of a third
party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text
message. You have the right to withdraw consent to marketing at any time by emailing us at email@example.com
Why We Process Personal Data
We intend to use your personal data on legal grounds on which we will process such data. We may process your personal data for more than one lawful ground, depending on the
specific purpose for which we are using your data.
Please email us at firstname.lastname@example.org if you need details about the specific legal
- To register you as a new customer
- To process and deliver our service including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
- To manage our relationship with you which will
(b) Asking you to leave a review or take a survey
- To manage a legitimate interest while in the recruitment
process for job applicants and new employees.
- To administer and protect our business and our site (including
troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
- To deliver relevant content and advertisements to you and
measure and understand the effectiveness of our advertising
- To use data analytics to improve our website,
products/services, marketing, customer relationships and experiences
- To make suggestions and recommendations to you about goods or
services that may be of interest to you
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible
with the original purpose. If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground
We may process your personal data without your knowledge or consent where this is required or permitted by la
Disclosures of Your Personal Data to Others
Your data may be shared internally, we may have to share your personal data with the parties set out below:
HM Revenue & Customs – Government
Companies House - Givernment
Freeagent – Accounting software
Xero – Accounting Software
Quickbooks – Accounting Software
Sage - Acocunting Software
VT - Accounting Software
Payroo - Payroll Software
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties
to process your personal data for specified purposes and in accordance with our instructions.
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal
data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Some of our third parties service providers are based outside the European Economic Area (EEA) so their processing of
your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is
- We will only transfer your personal data to countries that have been
deemed to provide an adequate level of protection for personal data by the European Commission; or
- Where we use certain service providers, we may use specific contracts or
codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- Where we use providers based in the United States, we may transfer data
to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any
All PC’s and laptops are fully encrypted and protected by security software as appropriate security measures to prevent your personal data from being accidentally lost, used or
accessed in an unauthorised way, altered or disclosed.
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your
personal data on our instructions and they are subject to a duty of confidentiality.
Procedures are in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised
use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this
information indefinitely without further notice to you.
Your Legal Rights
As a data subject, you have a number of rights. You can:
- access and obtain a copy of your data on request;
- require us to change incorrect or incomplete data;
- require us to delete or stop processing your data, for example where the
data is no longer necessary for the purposes of processing; and
- object to the processing of your data where we are relying on our
legitimate interests as the legal ground for processing.
If you would like to exercise any of these rights, please email email@example.com. If you
believe that we have not complied with your data protection rights, you can complain to the Information Commissioner. More information is available at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded,
repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of
requests. In this case, we will notify you and keep you updated.
website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.
cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the
website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security
settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your
computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have
detailed privacy policies relating directly to the adverts they serve.
links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions
have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or
Communication with us
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own
risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to
send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.
Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking
any external web links mentioned throughout this website.
Shortened URLs; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially
shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their
authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click
on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official
profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or
personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the
respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.